Press & Media.

U BASE Asia is proud to announce that we have officially achieved full ISO 22301:2019 Business Continuity Management Systems (BCMS) certification on June 26, 2026. Following our successful Stage 1 evaluation earlier this year, completing full certification marks a major operational milestone and reinforces our dedication to zero-disruption client service.

The comprehensive audit validated that U BASE Asia's business continuity management framework, covering active risk mitigation, business impact modeling, robust failovers, and crisis management protocols, meets the highest international standards.

Achieving full ISO 22301 BCMS certification demonstrates U BASE Asia's world-class infrastructure and operational resilience, Clients can count on uninterrupted, high-quality BPO and IT support even during unforeseen disruptions.

This official certification solidifies U BASE Asia's position as an exceptionally reliable partner and leader in the regional BPO landscape.

U BASE Asia has officially announced the appointment of a Data Protection Officer (DPO), effective June 22, 2026. This operational milestone reinforces the organization’s commitment to protecting personal data privacy and ensuring robust compliance with the Personal Data Protection Act (PDPA) 2010 (Act 709) and regional governance frameworks.

The DPO is tasked with overseeing internal privacy controls, managing data subject rights requests, establishing personal data breach protocols, and serving as the primary liaison for regulatory authorities. The appointment ensures that all customer, employee, and partner data is processed lawfully, fairly, and transparently.

In accordance with regulatory mandates, U BASE Asia has established a dedicated official business email account for the DPO (dpo@ubaseasia.com), completely separate from personal and routine work email accounts, which is constantly monitored to guarantee responsive communication. In line with compliance standards, the DPO’s official business contact details are published across all official company media, including the website, social media channels, internal intranet, and telephone directories, as well as within official personal data protection notices and corporate security policies.

Under PDPA Malaysia, data subjects retain full rights to access, correct, or withdraw processing consent for their personal data. For any privacy inquiries, complaints, or rights requests, stakeholders may contact the DPO directly at dpo@ubaseasia.com during standard operating hours.

U BASE Asia has officially adopted the ITIL4 framework as of February 6, 2026, marking a pivotal step forward in aligning IT service management with dynamic modern business demands. By implementing ITIL4, the organization establishes a agile, value-driven service architecture optimized to handle complex, technology-enabled customer environments.

The integration of ITIL4 introduces an end-to-end Service Value System (SVS) that integrates seamless incident management, continuous service improvement, and adaptive change controls. This structured approach accelerates ticket resolution speeds, minimizes service friction, and ensures IT operations run in perfect harmony with business priorities.

With ITIL4 embedded across core BPO functions, U BASE Asia strengthens its technological backbone, equipping operational teams to deliver hyper-responsive, stable, and highly scalable solutions for enterprise clients across Asia.

In a landmark quality achievement, U BASE Asia officially earned the highly respected COPC Certification on March 10, 2025. Recognized globally as the definitive gold standard for customer contact centers and BPO operations, COPC certification validates U BASE Asia’s unyielding commitment to operational rigor, efficiency, and customer satisfaction.

The rigorous evaluation process audited key operational domains including performance metrics, customer journey management, quality management, and employee development. Meeting COPC's stringent quantitative benchmarks confirms that U BASE Asia operates at the absolute peak of global customer experience management practices.

This certification provides enterprise clients with guaranteed service excellence, ensuring every customer interaction is optimized through standardized processes, data-driven decisions, and superior workforce productivity.

U BASE Asia has reached another service milestone by securing official ISO 18295 certification on June 21, 2024. Designed specifically for customer contact centers, ISO 18295 sets strict global parameters for service delivery quality, employee welfare, interaction handling, and client management.

The evaluation confirmed that U BASE Asia’s omnichannel communication platforms adhere strictly to international best practices. By institutionalizing structured feedback mechanisms, robust query handling protocols, and continuous agent skill enhancement, U BASE Asia consistently delivers accurate, empathetic, and effective customer interactions.

Attaining ISO 18295 certification proves U BASE Asia’s dedication to cultivating a high-performing contact center environment that drives superior customer satisfaction and long-term brand loyalty.

U BASE Asia has officially completed its procurement registration with Malaysia’s Ministry of Finance (MOF) on June 6, 2024. This strategic accreditation qualifies U BASE Asia to bid for and deliver high-impact BPO, digital transformation, and customer experience solutions within government agencies and public sector organizations.

The successful MOF registration confirms U BASE Asia's financial stability, corporate governance, and technical capability to meet stringent government procurement standards. It underscores the organization's reputation as a trustworthy partner capable of supporting public sector modernization.

With this milestone, U BASE Asia expands its service reach, positioning itself to partner with public institutions in accelerating digital public service delivery and advancing national economic initiatives.

U BASE Asia is proud to announce the attainment of the ISO 27001 Information Security Management System (ISMS) certification on July 19, 2023. This milestone underscores the company's commitment to safeguarding sensitive client data and maintaining enterprise-grade cybersecurity controls.

The comprehensive audit evaluated U BASE Asia's data governance protocols, threat prevention mechanisms, asset security, and data handling workflows. Achieving full compliance confirms that the organization's security posture adheres to the highest global standards for risk management and data confidentiality.

As cyber threats evolve, ISO 27001 certification assures enterprise partners that U BASE Asia provides a safe, highly secure ecosystem for complex BPO operational workflows and confidential corporate data.

U BASE Asia has officially been granted Malaysia Digital (MD) status by the Malaysian Digital Economy Corporation (MDEC) on March 28, 2023. This designation recognizes U BASE Asia as a key player in accelerating the country's digital economy through innovative technology adoption and digital transformation solutions.

Malaysia Digital status grants U BASE Asia strategic government backing, operational flexibility, and key incentives to build world-class digital contact center capabilities. The recognition highlights the company's commitment to investing in advanced tech talent, cloud infrastructures, and automated customer experience systems.

This status elevates U BASE Asia’s role as a regional hub, enabling the business to drive digital capability expansion and create high-value technology employment opportunities within Malaysia.

South Korea's premier BPO service provider, U BASE, has officially expanded into Malaysia. The strategic entry aligns with Malaysia's vision to accelerate its digital economy and establish the nation as a regional BPO powerhouse.

By introducing cutting-edge operational frameworks and high-value employment opportunities, U BASE aims to support local businesses while driving digital transformation initiatives.

This expansion brings U BASE's extensive track record of managing high-volume enterprise operations to Southeast Asia. The company plans to leverage Malaysia's multilingual talents, robust digital infrastructure, and strategic regional location to deliver comprehensive end-to-end customer experience (CX) management solutions.

By building strong ties with local industry stakeholders and continuously expanding its operational hubs, U BASE is laying a firm foundation to accelerate the adoption of next-generation contact center technologies, thereby propelling the nation toward its goal of becoming a digital economic hub in the region.

Read full coverage on The Edge Malaysia.

U BASE Asia, a leading customer experience management and business process outsourcing (BPO) company, has outlined ambitious expansion goals targeting to become one of the top three BPO providers in Malaysia by 2025.

With continuous investments in local talent, infrastructure, and advanced digital integration, the company is poised to redefine customer service benchmarks across key business hubs in the region.

To achieve this ambitious target, U BASE Asia is aggressively scaling up its omnichannel capabilities, combining cutting-edge contact center technologies with tailored artificial intelligence tools. These innovations enable localized, highly responsive customer operations that serve both regional enterprise clients and fast-growing digital-first brands.

Furthermore, the organization's focus on upskilling local talent positions Malaysia as a high-value technology hub for customer management. By fostering a skilled workforce alongside resilient infrastructure, U BASE Asia is actively driving digital transformation and elevating service excellence across the Southeast Asian market.

Read full coverage on The Malaysian Reserve.